Skills
- Office software proficiency
- Teamwork & collaboration
- Time management
- Communication skills
- Problem solving
Education
Ton Duc Thang University
Tourism & Hospitality Management
2020 - 2024
PHAN THỊ CẨM QUYÊN
2002
Experience
Inbound Tour Operations Executive
ASIA DMC
- Designed and developed inbound tour programs tailored for international travelers
- Liaised directly with overseas partners to confirm itineraries and contract terms
- Coordinated with tour guides and service providers to ensure consistent tour quality
- Resolved in-tour issues promptly and delivered timely customer support
- Updated product information and pricing in response to market changes
- Compiled post-tour reports and proposed service improvement initiatives
- Supported the sales team with client consultations and contract closures
Domestic Tour Operations Intern
Intertour Việt Nam
- Assisted in coordinating domestic tour logistics and preparing itinerary documents for clients
- Liaised with hotels, restaurants, and transportation providers to ensure on-schedule service delivery
- Participated in tour planning processes and gained hands-on exposure to operational workflows
Marketing Intern
THD Tourist
- Assisted in creating marketing content and managing the company fanpage across social media platforms
- Analyzed marketing campaign performance and recommended strategies for improvement
Information
Name
PHAN THỊ CẨM QUYÊN
Year
2002
Skills
Office software proficiencyTeamwork & collaborationTime managementCommunication skillsProblem solving
Education
Ton Duc Thang University
Tourism & Hospitality Management
2020 - 2024
Experience
Inbound Tour Operations Executive
ASIA DMC
- Designed and developed inbound tour programs tailored for international travelers
- Liaised directly with overseas partners to confirm itineraries and contract terms
- Coordinated with tour guides and service providers to ensure consistent tour quality
- Resolved in-tour issues promptly and delivered timely customer support
- Updated product information and pricing in response to market changes
- Compiled post-tour reports and proposed service improvement initiatives
- Supported the sales team with client consultations and contract closures
Domestic Tour Operations Intern
Intertour Việt Nam
- Assisted in coordinating domestic tour logistics and preparing itinerary documents for clients
- Liaised with hotels, restaurants, and transportation providers to ensure on-schedule service delivery
- Participated in tour planning processes and gained hands-on exposure to operational workflows
Marketing Intern
THD Tourist
- Assisted in creating marketing content and managing the company fanpage across social media platforms
- Analyzed marketing campaign performance and recommended strategies for improvement